Terms & Conditions
Definitions
In these Terms and Conditions the following words shall have attributed to them the meanings specified:
‘StolenForm' shall mean StolenForm or ‘us’ or ‘we’ and refers to the owner of the website, whose registered office is 13 Eaton Road, Kempston, Bedfordshire. MK42 7RP.
‘Customer’ shall mean the person, company or any other body that purchases or agrees to purchase Goods whether a Consumer Trade Customer or Credit Customer.
‘Consumer’ shall have the same meaning as attributed by The Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof.
‘Trade Customer’ shall mean a Customer who buys Goods for the purpose of a business and not as a Consumer.
‘Credit Customer’ shall mean a Trade Customer to whom StolenForm allows credit in respect of Goods purchased or agreed to be purchased.
‘Goods’ shall mean all goods and services which the Customer agrees to buy from StolenForm.
‘Contract’ shall mean the Contract between StolenForm and the Customer for the sale of Goods by StolenForm to the Customer.
‘Catalogue’ shall mean any published promotional material produced by StolenForm.
‘Working Days’ shall mean Monday to Friday inclusive but exclusive of Bank Holidays and other public holidays.
‘Customer’s Registered Address’ shall mean the address of the Customer that is already registered with StolenForm or the address registered with the issuing company of any debit or credit card which is used as a means of payment for Goods.
‘Distance Selling’ shall mean a non face-to-face purchase, therefore an item purchased via the Internet, over the telephone or mail order.
1. Delivery
Delivery address
Please ensure the delivery address is appropriate and written correctly when placing an order. StolenForm will not be held responsible for undelivered items, if the information supplied by you is incorrect. StolenForm usually ships within the UK. In certain circumstances StolenForm will agree to ship overseas at an additional cost. If you require overseas shipping from the UK, please contact us before placing an order at sales@stolenform.com.
Delivery fees
Standard delivery is £4.00 (within the UK mainland) for one and multiple orders. The current charge can be ascertained by contacting StolenForm. Prior to the conclusion of the contract, StolenForm will inform the customer the total amount to be debited.
Dispatch times
Next day dispatch is normally achieved but not guaranteed, provided the order has been received by StolenForm before 5.00 pm during Working Days. There is an estimated delivery time of 3-4 Working Days. All goods are dispatched using an external courier service. Delays to deliveries that arise after we have dispatched the goods will be subject to the courier service. StolenForm will monitor the progress of deliveries until they reach the Customer. StolenForm will not be held responsible for delayed deliveries after they have been dispatched by us. Delivery will normally only be made to the Customer’s Registered Address unless notified to StolenForm in writing beforehand. Please allow additional time for cheques to arrive to us before we dispatch your goods.
Unreceived goods
If you have not received your order within 5 working days of the dispatch notice, please contact sales@stolenform.com with the date your order was placed, your reference number, your full name, billing address and phone number.
The risk of damage to or loss of Goods
The risk of damage to or loss of Goods ordered from StolenForm will pass to the Customer when the goods are delivered. If goods are not delivered within 5 days of the order, please contact StolenForm immediately, via sales@stolenform.com. The Customer must inspect the Goods as soon as reasonably practicable after delivery and shall within 14 days of such delivery or receipt give notice to StolenForm of any apparent physical or delivery damage in the Goods.
Delivery outside of UK Mainland
Deliveries outside of UK Mainland will be charged at additional fees. Please write to StolenForm via info@stolenform.com for current fees and delivery times before placing an order. Carriage will be charged on orders involving Export at the appropriate rate prevailing at the date of dispatch. Prior to the conclusion of the contract, we will inform the customer the total amount to be debited.
2. Payments
Payment shall be made by the Customer for all monies owed to StolenForm in respect of orders placed for Goods.
Accepted money transfers
Under normal circumstances payment shall be made at the time that the order is placed. Payment may be made by, and is accepted by, cheque, credit transfers or major credit and debit cards: (Maestro, MasterCard, Visa and American Express) via PayPal. Cheques must be made payable to “StolenForm” and crossed “payee only”. Customers wishing to pay using a credit transfer, can do so under special circumstances, and must write to StolenForm at sales@stolenform.com before placing an order.
Credit transfers
Credit transfers are available to Customers on request and subject to status, satisfactory references and acceptable trading history with StolenForm. Payment is due immediately. If full payment is not received by StolenForm by the end of the next following month, then the order will be terminated. If the Credit Customer fails to make any payment on the due date, then, without prejudice to any other right or remedy available to StolenForm, StolenForm shall be entitled to:
Cancel the order and suspend further deliveries of Goods.
Allocate any payments made by the Customer to such of the Goods (or Goods supplied under any other order) as StolenForm may think fit.
Charge an administration fee for any legal or other collection processes required to recover all monies due.
Charge interest on the unpaid amount from the due date in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
In the event of any breach of these Terms and Conditions by the customer, StolenForm may in its absolute discretion and without prejudice to any other rights which it may have, suspend all future deliveries of Goods to the Trade Customer and/or terminate any contract without liability upon its part.
3. Order Processing
Where possible orders should be made using StolenForm order codes and a Customer number. An order confirmation letter will be sent to the Customer’s specified email address. In normal circumstances items which are out of stock will be shown on our website. StolenForm reserves the right to deliver part orders, or hold orders until all items are available, as required. If any goods are not available within 30 days of the order being placed the customer will be informed and will be offered the option to continue to await delivery, accept an alternative product or cancel the order and receive a refund where funds have been taken.
Our right to decline to trade
StolenForm reserves the right to decline to trade with any person or organisation. In addition, and notwithstanding any other provisions of these conditions of sale, we may decline to accept any order. In the event that StolenForm declines to accept an order in respect of which payment has been received, the full amount of such payment will be refunded.
Cancellation
In the event of cancellation of part of an order, customers are required to contact StolenForm immediately via sales@stolenform.com or by telephone. StolenForm reserves the right to invoice for any difference between the selling price applicable for the final quantity dispatched and the total price of the original order plus a restocking charge.